Your staff members deal with various types of requests from residents every day. Occasionally, a resident may feel that his or her issue has not been properly acknowledged, is not being followed up on, or that things are just taking too long. Very quickly, the request can turn into a complaint....
Individuals with AIDS, or the HIV virus that causes AIDS, continue to battle stereotypes and misconceptions. The idea that having such individuals at your site could threaten the health and safety of other residents and your staff is unfounded. Yet it persists.
You already know you must provide reasonable accommodations for applicants and residents who are disabled and use a wheelchair for mobility. But as an owner or manager, you also must be certain that you maintain a safe environment for all your residents and visitors.
As an owner or manager, one of your key responsibilities is to work with households and individuals to determine their correct level of eligibility and amount of rent and to ensure that they are placed in an appropriate unit. This is accomplished through a thorough interview where information is...
In “Follow HUD Guidelines for New Resident Orientation,” above, we discuss the importance of briefing new residents on the terms of the lease and house rules. HUD's guidelines for conducting this briefing include providing information in written form, such as a packet of handouts...
Chances are you've probably heard or received complaints about these situations. Some of them were probably easy to deal with. Others weren't. And when they happen frequently, and the...
HUD encourages—and federal laws require—equitable access to and usage of your site's common areas and community room for all residents. Handbook 4350.3 (HUD Occupancy Handbook), Chapter 2, notes that under the Fair Housing Act, owners may not “treat anyone differently in...
Your maintenance plan includes painting resident units on a regular schedule, but your residents might not always cooperate. For example, they may drag their feet when asked to prepare the unit for painting or grumble about giving the painters access to the unit.
HUD encourages and supports a range of environmentally friendly practices, such as the use of renewable energy sources and green construction and renovation techniques. Many sites are taking steps in the right direction, finding that when they use such practices, they can trim operational costs...
Residents of sites operated by Cohoes Housing Authority in Cohoes, N.Y., have one less worry in a medical emergency. The housing authority has implemented a medical emergency data card system that puts all the information emergency medical personnel would need at their fingertips.
The weakened economy and poor job market are affecting everyone. In assisted housing, one problem that's hitting site managers around the country is a growing incidence of unauthorized guests.
The Insider talked with a California property management company executive about how...
In late October, HUD announced a final regulation that delivers consistency between pet rules and service animal rules, says Denise Muha, executive director of the National Leased Housing Association (NLHA).
