Many sites store their resident, financial, and other site-related records in electronic computer files at their management company's office. These files include the site's most vital information: resident files, HUD certification and billing forms, maintenance records, income and...
The Enterprise Income Verification (EIV) system is a Web-based computer system implemented by HUD. It contains employment and income information on individuals participating in HUD's rental assistance programs. This information is used to meet HUD's requirement to independently verify...
Most sites ban door-to-door solicitations for the protection and comfort of residents. But HUD says you must allow this practice in one specific situation—for resident organizers. Here's a look at what you can and cannot do, and how to make sure your policy doesn't violate HUD...
If you want to postpone or cancel a REAC inspection for good cause, the first step is to contact the HUD Hub or Program Center that has jurisdiction over the site to request the postponement or cancellation.
REAC inspector Kay McIlmoil says there are reasons that call for a postponement...
One sure way you can beat the heat this summer is to be certain that your air conditioning system and individual units are ready to go before the temperatures rise.
Not only is it a smart management practice to keep your household files up-to-date and complete, but it's also something that HUD expects you to do. And not just in time for an occupancy review or audit, but all of the time.
Sloppy files will certainly raise a red flag during a formal...
Suppose you or someone on your staff notices the young son of a resident riding his bike around your parking lot with no adult in sight. Should you scold him and send him home? Ignore him? Find his parent or guardian and lecture them?
Dealing with unsupervised children poses a real...
The REAC scoring system has long baffled site owners and managers. With its algorithms, weights, criticalities, and levels of severity, you might think you need a degree in advanced mathematics to understand it. Not so, says REAC inspections consultant Michael Gantt.
If you are ever approached by a resident complaining of harassment by another resident, you need to take the claim seriously and follow up accordingly. The worst thing you could do is to ignore the complaint or write it off as a personal issue just between the two residents.
When you are calculating household income, a “freelancer” presents special challenges. Freelancers are self-employed, and their income often can be sporadic. Paragraph 5-5 of the HUD Occupancy Handbook 4350.3 considers such income to be “irregular” and provides some...
HUD's model lease clears the way for site owners and managers to access residents' units “for the purpose of making reasonable repairs and periodic inspections.” Doing so can help uncover unsafe or unsanitary conditions and unreported maintenance problems. Dealt with early,...
